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Wednesday
Oct122016

Firmware Update: Canon imagePROGRAF PRO Printers

A new firmware, version 1.14, has been released for the Canon imagePROGRAF PRO-2000, PRO-4000, PRO-4000S, and PRO-6000S printers. It is highly recommended for everyone to update to this firmware. Prior to the message prompting one to replace the maintenance cartridge, the amount of ink in the cartridge may exceed its capacity and therefore lead to an ink overflow. The new firmware however will correct this. We strongly urge you to do this and we can of course talk you through the process of updating the firmware, as it is a very simple operation. Call Canon Hotline @ 1-800-423-2366.

The new firmware can be found on Canon USA’s website. Once the device is updated using the Firmware Update Tool, the maintenance cartridge should be replaced.

Customers may call the Canon CITS Hotline 1-800-423-2366 directly and receive instructions on how to download and update the PRO firmware update. For PRO printers older than one month, CITS will also ship a replacement maintenance cartridge to immediately replace their current one.

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